Terms & Conditions

Privacy

By using this website you are agreeing to our Terms & Conditions. We respect your privacy and do not share your personal information.

Returns & Refunds

Due to our products being made from nature, we do not offer returns or refunds. However, if you are not satisfied with the arrangement please contact us directly at holly@ipsenbotanica.com and we will try to rectify the situation.

Variation in Product

Ipsen Botanica cannot guarantee the exact colour or variations of any of the plant or flowers used. Created with natural products, each stem is subject to differences, environmental impacts and no two products are the same.

Prices & Payment

All our bouquets are individually gift wrapped and include a card with your personalised message.

All prices given exclude delivery. Delivery will be calculated based on the recipients postcode at checkout.

All prices include GST.

All payments made are securely via Stripe or PayPal. For credit card payments (Visa, MasterCard, American Express) made directly on Ipsen Botanica these are processed by Stripe. Alternatively payments can be processed by Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account. Ipsen Botanica does not accept bank transfers or cash payments.

Delivery

If the recipient is not at the delivery address when the courier arrives, we will leave the flowers at the delivery address in a safe and undercover position. If necessary, we will contact the recipient or sender to let them know where we’ve left the flowers.

If the recipient lives in a unit/apartment block and are not there to receive the flowers/not a safe place to leave the flowers, we will attempt to contact the recipient or re-arrange delivery which is an extra cost to the sender.

If the wrong delivery address is given, we can re-deliver however this may be at an additional cost.

All deliveries are wet-packed to ensure they stay hydrate and protected during delivery.

Cancelations

For all orders, a cancellation must be made 24 hours in advance. Cancellations can be made by emailing holly@ipsenbotanica.com.

Get in Contact

If you have any questions or need further assistance please Contact us. Ipsen Botanica reserves the right to amend or update this information at any time without providing notice.